If you're operating a system with Windows 10 or 11, please see KB-03140: Forcing Chief Architect Programs to Use a Specific Graphics Card in Windows 10/11. If the cables are connected properly, check the options available in your graphics card's control center or control panel, or contact your computer's manufacturer directly for instruction on how to adjust the system settings to force the graphics card to be used for applications like Chief Architect. If your system has switchable graphics, and the wrong chipset or graphics card is listed in Preferences, make sure that the cable connecting your display to your computer is connected directly to the dedicated graphics card in the back of the system.Once you have done so, return to this location and verify that the actual graphics card information is listed. You must save your work, exit out of the software, and update the driver to the most recent version following the instructions in the next section. If this dialog shows Microsoft Corporation for the Device Vendor or OpenGL Vendor and GDI Generic for the Device Name or OpenGL Renderer, it indicates that the software has not been able to use the driver from your actual graphics card.Mac computers will not display a date here. If you're using a supported Intel graphics chip, the installed driver will need to have a date of October 2020 or newer. Ideally, you want to see a Driver Date from within the past 6 months listed. Prior Home Designer version requirements can be found by accessing the System Requirements article. To learn what graphics card is in your computer, please see KB-03129: Locating Your Computer's Specifications.
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